Booking with Northern Rivers Bike Hire is quick, easy, and secure.

1. Book Online – Quickest way, simply head to our Bike Hire or Shuttle page, choose your date, time, and bike type (or shuttle service), and follow the prompts to complete your booking.
2. Web Chat – Use our online chat (bottom right of your screen) to ask questions or get help making your booking. It’s quick, easy, and you’ll get a written confirmation right away. 
3. Book by Phone (limited availability) – If you can’t book online, you can call us on 1300 876 311. Please note that during busy periods we may not be able to answer straight away and return calls may take a little time. 
4. In-Person – Pop into our Mooball store and we’ll set everything up for you on the spot.

Tip: Booking in advance is the best way to secure your preferred bike or shuttle time, especially during weekends and holidays.

Once booked, you’ll receive a confirmation email with all the details you need for the day of your ride.

What’s Included in Your Bike Hire
When you hire a bike from Northern Rivers Bike Hire, we make sure you’re ready to roll with everything you need for a great ride:

• Helmet – Safety first! A comfortable, well-fitted helmet is included with every hire.
• Bike Lock – Secure your bike when you stop to explore, grab a coffee, or take in the view.
• Light for the Tunnel – Bright, easy-to-use bike light for safely riding through the historic Burringbar Range Tunnel.
• Trail Map – A handy guide to help you navigate the Northern Rivers Rail Trail and nearby attractions.
• Local Tips & Advice – We’ll share insider info on the best stops, photo spots, and hidden gems along your route.
• Flat Tire or Mechanical Pickup – If you get a flat or have a mechanical issue, we’ll come and pick you up at no extra charge. Wherever possible, we’ll swap your bike on the spot so you can keep enjoying your ride without missing a beat.

Tip: If you need extras like panniers, lights or SPD or Road pedals, just let us know when booking. Or chat to us via our Web Chat.

To keep the Northern Rivers Rail Trail safe and enjoyable for everyone:

• 🚲 Share the trail – keep left, pass on the right, and warn others before overtaking.

• 🚶 Pedestrians first – always give way to walkers and kids.

• ⏱️ Ride at safe speeds – slow down at corners, crossings, and busy sections.

• 🔦 Use a light in the tunnel – the Burringbar Tunnel is long and dark; ride slowly and respect the glow worms.

• 🐶 Dogs on short leads – and please clean up after them.

• ♻️ Leave no trace – take rubbish with you, don’t smoke, and stay on the trail.

• 🚳 No motorbikes or e-scooters – bicycles, e-bikes (up to 250W), and mobility devices only.

• 🦺 Be prepared – bring water, sunscreen, and a small repair or first-aid kit.

• 📱 Emergency help – use the kilometre markers on the trail to give your location if you call for assistance.

Tip: A little courtesy goes a long way—smiles and friendly hellos make the trail even more enjoyable!

CANCELLATION & RESCHEDULE POLICY (ONE-TIME ONLY)
✔ 48+ hours before your booking
You can either:
– Cancel once and get a gift card for the full amount, or
– Reschedule once for free.
You can only choose one of these options.
✔ 24–48 hours before your booking
No refund. You may still reschedule your booking one time only. Price differences may apply.
✘ Less than 24 hours / Same-day cancellation
No refunds, no rescheduling, and no store credit. Admin or cancellation fees may apply.
🌧 Rainy Weather on the Day
If it’s pouring rain on the day, you can reschedule for free. If you can’t reschedule (e.g. you’re visiting from far away), you may get a refund.
Rain reschedules don’t count as your one-time change—you can reschedule again if it rains next time too.
⏰ Late Returns
Late bike returns will be charged at least half a day’s rental fee.
Please note daylight savings time.